Frequently Asked Questions

  • How do I know what books I need?
    • Bring in a copy of your current schedule with course name, number, and section (ex. ACCT 2100/05) and an employee can tell you exactly which books you need.
  • Do you have the book I need?
    • We carry textbooks specifically for Kennesaw State University courses. We get the list of textbooks that your professors are requiring from Kennesaw State University’s campus bookstore.
  • Can you hold a book for me?
    • In most cases, we can hold a book for a customer for one business day. After the store closes any unclaimed books will be returned to the shelf. There are exceptions to this during certain times of the year or if we don’t have many copies of that specific textbook in stock.
  • Are you buying back my book?
    • Unfortunately, we can not do buyback services over the phone or email so in order for us to tell you whether we are buying back your book or not, you MUST bring it into the store. For more information concerning buyback click here.
  • What is the last day for a refund?
    • Generally, the refund period extends about a week and a half into the semester for spring and fall. During the summer, refund periods vary according to the session that you are taking (4-week, 6-week or 8-week).
  • Do I have to be a student to shop at your store?
    • No, The General Bookstore is open for everyone. However, you DO have to be a student if you are wanting to rent a textbook.
  • I go to a school other than KSU, do you have my books?
    • Our textbooks are ordered specifically for Kennesaw State University students, however there is a chance that other colleges use the same books as KSU. Email, call, or visit us with either the book’s ISBN or author and title of the book.
  • How do I get on/off your mailing list?
    • The easiest way to get onto our mailing list is to make sure your address is correct with KSU. To be removed from our mailing list, please call or email us.
  • Do you carry KSU apparel?
    • Yes, we carry a variety of KSU apparel including hats, t-shirts, shorts, hoodies and more.
  • What else do you carry?
    • In addition to KSU textbooks and spirit wear, we carry a variety of study aids such as: Quick Studys, general reference books, and nursing reference books. We also carry an assortment of school supplies, calculators, and more. The General Bookstore also carries a variety of nursing supplies.
  • Can I use my Financial Aid to pay for my books?
    • We accept the KSU One Card. However, we do not have access to any student financial aid award information.
  • What forms of payment do you accept?
    • We accept VISA, Mastercard, American Express, Discover, the KSU One Card, cash, HOPE checks and personal checks.
  • What are your hours?
    • For our regular store hours, click here. We are open for extended hours during finals week and the beginning of the semester.